Trust & Support

How Verification Works

Understand how gym verification works, what each status means, and where trust signals appear on Open Mat Locator.

Where this should appear

  • Footer navigation
  • Gym verification flows
  • Trust badge areas where verification status is explained

What users should understand

Verification is separate from basic authentication. A gym can have login access before it becomes a verified host account.

The product should explain pending, verified, and unverified states clearly wherever trust badges appear.

User belt verification

Belt rank is self-reported by default — the honor system. To add a verified badge, you can request verification from a coach at your home gym.

How it works: open your personal profile editor, set your belt rank and home gym, then tap Request verification under Belt & rank. Your gym's coaches see the request in their gym dashboard and can approve or deny it.

Eligibility: your home gym must be a verified gym on Open Mat Locator, and at least one coach must have claimed the gym page (owner or manager). If any of those is missing, you'll see a hint on the profile editor explaining what's needed.

After approval, your public profile shows "Verified by [Coach Name] at [Gym Name]" under your belt. You can re-request if you change your belt later or move to a new home gym.